{"id":462,"date":"2015-12-02T01:21:55","date_gmt":"2015-12-02T01:21:55","guid":{"rendered":"http:\/\/blogs.gcc.edu\/insider\/?p=462"},"modified":"2015-12-02T01:34:38","modified_gmt":"2015-12-02T01:34:38","slug":"panera-vp-blaine-hurst-speaks-to-business-students","status":"publish","type":"post","link":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/","title":{"rendered":"Panera VP Blaine Hurst Speaks to Business Students"},"content":{"rendered":"

\"Panera<\/a> It may have been the cinnamon crunch bagels. Or the bonus\u00a0points. But whatever attracted the crowds of students to hear Blaine Hurst, they did not leave disappointed.<\/p>\n

Hurst, the executive vice president and chief transformation & growth officer at Panera and the husband of a Grove City grad, delivered a fascinating and lively lecture about the restaurant’s\u00a0recent tech innovations. In the past several years, the traditional Panera has transformed into Panera 2.0, replete with kiosks for customized ordering, rapid pickup options and mobile orders.<\/p>\n

\"Blaine<\/a><\/p>\n

As the self-described entrepreneur in residence at Panera, Hurst has worked daily to “challenge the way we’ve\u00a0always done things.” From his start with with fast casual restaurant chain, the VP has stressed the mentality of “innovate or die.” For most companies, innovation has simply translated to developments in mobile apps, responsive design and strategic use of big data. However, to Hurst, disruptive innovation requires a holistic view and transformation of the customer experience.<\/p>\n

In his talk, Hurst delineated\u00a0six lessons on innovation that have been instrumental to Panera’s success. These lessons included the importance of an unbound, focused team, the recognition that there is more than one way to innovate and the idea that innovation is a journey.<\/p>\n

Panera has certainly seen the positive results of Hurst’s work. In May, the company was named\u00a0the #1 brand of the year by Fast Casual<\/a>. In 2015, it was also recognized by Fast Company as one of the world’s top 50 most innovative companies<\/a>. It maintains the leading loyalty program in its industry. But these accolades have\u00a0not come without difficulties. When Hurst’s team first rolled out Panera 2.0, the websites crashed. And this was at a time when he was striving to get the Board to increase funding. But\u00a0he fixed the situation by owning the problem.\u00a0“Stand up with courage when you’ve made mistakes,” he encouraged.<\/p>\n

\"students<\/a><\/p>\n

Hurst’s final\u00a0point was to warn\u00a0young innovators to expect the unbelievers. Your “commitment can’t waver,” he said. As a leader, “if you lose your head, all others [on your team] will run backwards.” And in an original one-liner, Hurst summed up the difficulty\u00a0of innovation: “The only person who likes change is a wet baby.”\u00a0But progress, as Hurst knows and Panera can attest, will\u00a0never come without change.<\/p>\n

To read about more interesting lectures like this one, check out the posts under the Neat Speakers<\/a> category.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

It may have been the cinnamon crunch bagels. Or the bonus\u00a0points. But whatever attracted the crowds of students to hear Blaine Hurst, they did not leave disappointed. Hurst, the executive vice president and chief transformation & growth officer at Panera and the husband of a Grove City grad, delivered a fascinating and lively lecture about the restaurant’s\u00a0recent tech innovations. In […]<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0,"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[25,13,4],"tags":[],"class_list":["post-462","post","type-post","status-publish","format-standard","hentry","category-alumni-stories","category-entrepreneurship","category-interesting-speakers"],"yoast_head":"\r\nPanera VP Blaine Hurst Speaks to Business Students - Inside Grove City College<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Panera VP Blaine Hurst Speaks to Business Students - Inside Grove City College\" \/>\r\n<meta property=\"og:description\" content=\"It may have been the cinnamon crunch bagels. Or the bonus\u00a0points. But whatever attracted the crowds of students to hear Blaine Hurst, they did not leave disappointed. Hurst, the executive vice president and chief transformation & growth officer at Panera and the husband of a Grove City grad, delivered a fascinating and lively lecture about the restaurant’s\u00a0recent tech innovations. In […]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Inside Grove City College\" \/>\r\n<meta property=\"article:published_time\" content=\"2015-12-02T01:21:55+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2015-12-02T01:34:38+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/blogs.gcc.edu\/insider\/wp-content\/uploads\/sites\/3\/2015\/12\/Panera-food.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"957\" \/>\r\n\t<meta property=\"og:image:height\" content=\"640\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Sarah Stites\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sarah Stites\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/\",\"url\":\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/\",\"name\":\"Panera VP Blaine Hurst Speaks to Business Students - Inside Grove City College\",\"isPartOf\":{\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/blogs.gcc.edu\/insider\/wp-content\/uploads\/sites\/3\/2015\/12\/Panera-food-300x201.jpg\",\"datePublished\":\"2015-12-02T01:21:55+00:00\",\"dateModified\":\"2015-12-02T01:34:38+00:00\",\"author\":{\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/#\/schema\/person\/fe8ebec8af9e1cccf45a40e9410cb2d9\"},\"breadcrumb\":{\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#primaryimage\",\"url\":\"http:\/\/blogs.gcc.edu\/insider\/wp-content\/uploads\/sites\/3\/2015\/12\/Panera-food-300x201.jpg\",\"contentUrl\":\"http:\/\/blogs.gcc.edu\/insider\/wp-content\/uploads\/sites\/3\/2015\/12\/Panera-food-300x201.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blogs.gcc.edu\/insider\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Panera VP Blaine Hurst Speaks to Business Students\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/#website\",\"url\":\"https:\/\/blogs.gcc.edu\/insider\/\",\"name\":\"Inside Grove City College\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blogs.gcc.edu\/insider\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/#\/schema\/person\/fe8ebec8af9e1cccf45a40e9410cb2d9\",\"name\":\"Sarah Stites\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blogs.gcc.edu\/insider\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5d6cf541bb9bac55741eaebaed8ae381?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5d6cf541bb9bac55741eaebaed8ae381?s=96&d=mm&r=g\",\"caption\":\"Sarah Stites\"},\"description\":\"Sarah ('16) is a marketing major with a psychology concentration. After spending her junior year in Northern Ireland, she caught the travel bug and aspires to an international career. Her hobbies include making puns, running cross country, speaking in accents and eating apples.\",\"url\":\"https:\/\/blogs.gcc.edu\/insider\/author\/stitessa1\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Panera VP Blaine Hurst Speaks to Business Students - Inside Grove City College","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/","og_locale":"en_US","og_type":"article","og_title":"Panera VP Blaine Hurst Speaks to Business Students - Inside Grove City College","og_description":"It may have been the cinnamon crunch bagels. Or the bonus\u00a0points. But whatever attracted the crowds of students to hear Blaine Hurst, they did not leave disappointed. Hurst, the executive vice president and chief transformation & growth officer at Panera and the husband of a Grove City grad, delivered a fascinating and lively lecture about the restaurant’s\u00a0recent tech innovations. In […]","og_url":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/","og_site_name":"Inside Grove City College","article_published_time":"2015-12-02T01:21:55+00:00","article_modified_time":"2015-12-02T01:34:38+00:00","og_image":[{"width":957,"height":640,"url":"https:\/\/blogs.gcc.edu\/insider\/wp-content\/uploads\/sites\/3\/2015\/12\/Panera-food.jpg","type":"image\/jpeg"}],"author":"Sarah Stites","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sarah Stites","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/","url":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/","name":"Panera VP Blaine Hurst Speaks to Business Students - Inside Grove City College","isPartOf":{"@id":"https:\/\/blogs.gcc.edu\/insider\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#primaryimage"},"image":{"@id":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#primaryimage"},"thumbnailUrl":"http:\/\/blogs.gcc.edu\/insider\/wp-content\/uploads\/sites\/3\/2015\/12\/Panera-food-300x201.jpg","datePublished":"2015-12-02T01:21:55+00:00","dateModified":"2015-12-02T01:34:38+00:00","author":{"@id":"https:\/\/blogs.gcc.edu\/insider\/#\/schema\/person\/fe8ebec8af9e1cccf45a40e9410cb2d9"},"breadcrumb":{"@id":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#primaryimage","url":"http:\/\/blogs.gcc.edu\/insider\/wp-content\/uploads\/sites\/3\/2015\/12\/Panera-food-300x201.jpg","contentUrl":"http:\/\/blogs.gcc.edu\/insider\/wp-content\/uploads\/sites\/3\/2015\/12\/Panera-food-300x201.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/blogs.gcc.edu\/insider\/2015\/12\/02\/panera-vp-blaine-hurst-speaks-to-business-students\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blogs.gcc.edu\/insider\/"},{"@type":"ListItem","position":2,"name":"Panera VP Blaine Hurst Speaks to Business Students"}]},{"@type":"WebSite","@id":"https:\/\/blogs.gcc.edu\/insider\/#website","url":"https:\/\/blogs.gcc.edu\/insider\/","name":"Inside Grove City College","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blogs.gcc.edu\/insider\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/blogs.gcc.edu\/insider\/#\/schema\/person\/fe8ebec8af9e1cccf45a40e9410cb2d9","name":"Sarah Stites","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.gcc.edu\/insider\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5d6cf541bb9bac55741eaebaed8ae381?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5d6cf541bb9bac55741eaebaed8ae381?s=96&d=mm&r=g","caption":"Sarah Stites"},"description":"Sarah ('16) is a marketing major with a psychology concentration. After spending her junior year in Northern Ireland, she caught the travel bug and aspires to an international career. Her hobbies include making puns, running cross country, speaking in accents and eating apples.","url":"https:\/\/blogs.gcc.edu\/insider\/author\/stitessa1\/"}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6NAU7-7s","_links":{"self":[{"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/posts\/462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/comments?post=462"}],"version-history":[{"count":8,"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/posts\/462\/revisions"}],"predecessor-version":[{"id":491,"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/posts\/462\/revisions\/491"}],"wp:attachment":[{"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/media?parent=462"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/categories?post=462"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.gcc.edu\/insider\/wp-json\/wp\/v2\/tags?post=462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}